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Our Policies

Occupancy:
Standard rooms and airstream trailers are single or double occupancy. We have suites who sleep 4
and a large 2 story cottage that sleeps 5.

Right to Refuse:
Management has the right to refuse service to anyone.

Charges:
At the time of making your reservation, your room + applicable taxes will be charged in full to your
credit/debit card. We do not accept cash.

Tax:
All rooms are subject to 14% hotel tax.
Weekend Stay Requirement:
Weekends during high season and holidays require a 2 night minimum that includes a Friday and/or a
Saturday Night. It could be Friday/Saturday or Saturday/Sunday.

Check In/Out:
Guests are required to show a photo identification and credit/debit card upon check-in.
Our check-in time is after 3:00 PM. We are not able to accommodate early check-in.
Our check-out time is before 11:00 AM.
Arrivals after 8:00 PM, please call us (707-773-4900) to get the front door code and instructions for getting to your room. Please be considerate of other guests upon arrival.

Cancellations:
All changes or cancellations must be made by EMAIL ONLY.
If you cancel by email 48 hours prior to your arrival we will issue you a refund minus a 10% cancellation fee. If you do not show or if you do NOT notify us (BY EMAIL ONLY) you will be charged for your entire stay.
If you depart early it is handled the same as a cancellation. Canceling because of illness or COVID is still considered a cancellation. when making your reservation we recommend you purchase trip insurance through Allianz (866-884-3456). Group cancellation require a 14 days notice.

Extended Stays:
We are not able to accommodate extended stays; however, if available, we can direct you to our
extended stay cottage at another location.

Smoking:
For the comfort of all guests, smoking is not permitted anywhere on the property.

Pets:
We generally do not allow pets. However, we do have one pet friendly room with a little fenced
courtyard at an additional charge of $20/pet/day. Please contact us so we can set you up with that
room



Metro Hotel, Petaluma, California 707-773-4900
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