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General Policies

Standard rooms are single or double occupancy. We do have suites who sleep 4 and a large cottage that sleeps 5. All rooms are subject to 14% hotel tax. 
At the time of the reservation your room plus applicable taxes will be charged in full to your credit card. We do not accept cash.
Guests are required to show a photo identification and credit card upon check-in.
Weekends and holidays require a minimum two-night stay that includes a Friday or a Saturday night. It could be Friday/Saturday or Saturday/Sunday
For the comfort of all guests, smoking is not permitted anywhere on the property.

Our check in time is after 3:00pm
Check out time is 11:00 am
Arrivals after 8 PM please call us because you will need the code to get in the building and instructions to get to your room. Please be considerate of other guests. Any late night disturbances will be charged to your card if we have to refund any other guests.

All changes or cancellations must be made BY EMAIL ONLY. If you notify us in writing at least 48 hours prior to the date of your reservation, you will receive an immediate refund minus a 10% cancellation fee.
If your reservation is cancelled or modified less than 2 days (48 hours) before the date of arrival, or in the case of a no-show, 100% of the entire stay will be charged. Early departures are handled as a cancellation. Trip Cancellation Insurance is available through Allianz at 866-884-3556 and can be purchased when making a reservation. Group cancellations require a 14 day cancellation notice.

Unfortunately, we are not able to accommodate extended stays. We can direct you to one extended stay cottage at another location if available.

No pets. We have one pet room with a little courtyard at an extra charge.

Metro Hotel, Petaluma, California 707-773-4900
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