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General Policies

Standard rooms are single or double occupancy. We do have suites who sleep 4 and a large cottage that sleeps 5. All rooms are subject to 14% hotel tax. 
At the time of the reservation your room plus applicable taxes will be charged in full to your credit card. We do not accept cash.
Guests are required to show a photo identification and credit card upon check-in.
Weekends during high season and holidays require a two-night minimum stay that includes a Friday or a Saturday night. It could be Friday/Saturday or Saturday/Sunday
For the comfort of all guests, smoking is not permitted anywhere on the property.

Our check in time is after 3:00pm
Check out time is 11:00 am
Arrivals after 8 PM please call us because you will need the code to get in the building and instructions to get to your room. Please be considerate of other guests.

All changes or cancellations must be made BY EMAIL ONLY.
If you notify us in writing 48 hours prior to your arrival you will receive a refund minus 10% cancellation fee.
If your reservation is cancelled or modified less than 48 hours of your arrival or in case of a no show you will be charged for the entire stay. Early departure are handled as a cancellation.
Trip Cancellation Insurance is available through Allianz at 866-884-3556 and can be purchased when making a reservation. Group cancellations require a 14 day cancellation notice.

We are not able to accommodate extended stays however if available we can direct you to our extended stay cottage at another location.

No pets. We have one pet room with a little courtyard at an extra charge.

Metro Hotel, Petaluma, California 707-773-4900
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