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Policies

Reservations: At the time your reservation is made, your room rate plus applicable taxes will be charged in full to either a Visa, MasterCard, Discover or American Express credit card.  We do not accept cash for payment.

Cancellations: A small inn such as ours is dearly affected by cancellations, so we ask for your understanding and consideration of our cancellation policy. All changes or cancellations must be made by email only. If you notify us in writing at least 48 hours prior to the date of your initial reservation, you will receive an immediate refund minus a 10% cancellation fee. Early departures are handled as a cancellation. Trip Cancellation Insurance is available through Allianz at 866-884-3556 and can be purchased when making a reservation. Group cancellations of six or more rooms require a thirty day cancellation notice.

Check-in and Check-out: Check-in begins 3:00 pm or after. Please understand that we are preparing for your arrival and cannot welcome you prior to 3 PM. We are in the office intermittently. If we are not in, you will have to do a self check-in (it's easy, and you will receive instructions by email and by phone). If you arrive after 10:00 pm please be considerate of other guests. Any late night disturbances will be charged to your credit card if we have to refund any of our other guests. Check-out is by 11:00 am.

No minimum stay: On holidays and during special week-ends and events, we have a two-night minimum stay.

Extended Stays: Unfortunately, because ours is such a small hotel, we are not able to accommodate extended stays.

Additional charges: Our inn is a smoke-free property (no smoking in rooms or in the garden) we have a strict policy for the safety of all our guests.

Pets: NO PETS. We have one room only allocated for a pet with a little courtyard at an extra charge.

Lost and Found: Belongings left behind will be secured for thirty (30) days. Call our front office to arrange for the return or the retrieval of your item(s). After 30 days all items will be disposed of, appropriated, or donated to local charities of our choosing..



Metro Hotel, Petaluma, California 707-773-4900
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