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Reservations: At the time your reservation is made your stay plus applicable taxes is charged in full to either a Visa, MasterCard or American Express. You can also send a check.

Cancellations: A small Inn such as ours is dearly affected by cancellations and we ask for your understanding and consideration of our ten day cancellation policy. If you notified us by email ten or more days in advance you will receive a full refund minus a $10 fee per night. Past the 10 days, if we are able to refill your room you will also receive a refund MINUS THE $10 cancellation fee per night. Earlier departures are handled as a cancellation. Trip cancellation insurance is available through Access America and can be purchased when making a reservation. Group cancellations of 6 or more rooms require a 30 day cancellation. All changes or cancellations must be made by email only.

Check-in/Check-out: Check-in starts at 2:30 pm. Please understand that we are preparing for your arrival, and cannot welcome you prior to 2:30 pm. We are in the office intermittently. If we are not in, you can do a self-check in (It's easy). If you arrive after 10 pm please be considerate of other guests. Any late night disturbances will be charged to your credit card if we have to refund any of our other guests. Check-out is 11:00 am.

No minimum stay: May 1st to October 31st requires a 2 night minimum on weekends. On holidays and special event, we also have a 2 night minimum stay. For one night stays on the weekend check with us the week before.

Extended Stays: Unfortunately, due to being such a small hotel, we do not allow extended stays.

Additional charges: Our inn is non-smoking and we have a strict policy for the safety of all of our guests. If you are smoking or using candles we will charge your credit card $250 for cleaning and loss of revenue. Lost keys or other missing hotel items, or damages to the hotel will also be charged to your credit card. A fee of $100 will be charged to your credit card for any late night disturbances you make after 11pm.

Pets: No pets.

Lost and Found: Belongings left behind will be secured for thirty (30) days. Call front office to arrange or retrieve item(s). After 30 days items will be donated to local charity.

Metro Hotel, Petaluma, California 707-773-4900
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